Frequent Questions

How can I become a Robert Abbey retailer?

If you are interested in becoming a Robert Abbey retailer, give us a call at 828.322.3480 and provide us with a little information about your business, and our local sales representative in your area will contact you.

How can I get replacement parts and extra shades?

Contact our Customer Care department and tell them what you need. It helps if you know the Robert Abbey style # for your lamp, but if not, we can probably determine it from your description. You can also email us an image of your lamp (preferably in .jpg format.)

How do I get one of your printed catalogs?

Printed catalogs are available to our existing retail partners and potential retailers, designers and decorators. To receive one, contact your sales representative or our customer care department. If you don't have a sales representative, let us know and we'll put you in touch with the rep for your area.

How can I get access to your online catalog to shop and place orders online?

If you are an existing Robert Abbey retailer and need a login and password to access our full catalog, call Customer Care at 828.322.3480 and we'll provide you with your login credentials.

When can I talk to someone in your Customer Care department?

Our Customer Care specialists are available Monday thru Friday, from 8:00 am until 5:00 pm, EST.

Where can I get instructions for cleaning and caring for your products?

Visit our Product Care page for easy instructions on how best to clean and care for our fine lighting products.

Where can I find out more about energy efficient bulbs?

Visit our Facts of Light page for more information on energy efficient LED and CFL bulbs and how they compare to conventional light bulbs.

Our Customers are the Most Important People in our Organization

Robert Abbey produces up to the minute catalogs available in either glossy print format, PDF, or online. Contact your sales representative or Customer Care today to receive yours.

frequent questions from our customers

Our dealers are the most important people in our organization. Your success means our success, and we never forget that.

Our Customers are the Most Important People in our Organization

We are here to help and we're glad to take your call, respond to your emails, or chat with you online through our website.